Frequently Asked Questions

Solution 1: Increase Upload Limits via .htaccess (Apache)

Add these lines to your .htaccess file in your WordPress root directory:

php_value upload_max_filesize 128M
php_value post_max_size 128M
php_value max_execution_time 300
php_value max_input_time 300

Solution 2: Update php.ini

Edit your php.ini file and update these values:

upload_max_filesize = 128M
post_max_size = 128M
max_execution_time = 300

Solution 3: Use FTP/cPanel (Recommended)

1. Unzip the plugin file on your computer
2. Upload the plugin folder via FTP to /wp-content/plugins/
3. Go to WordPress Admin → Plugins and activate the plugin

Step 1: Access Your Site via FTP

Since you can't access the WordPress admin, you'll need to deactivate the plugin via FTP:

1. Connect to your site via FTP
2. Navigate to /wp-content/plugins/
3. Rename the problematic plugin folder (e.g., add "-disabled" to the name)
4. Your site should now be accessible again

Step 2: Increase PHP Memory Limit

Edit your wp-config.php file and add this line before "That's all, stop editing!":

define( 'WP_MEMORY_LIMIT', '256M' );

Step 3: Check for Plugin Conflicts

1. Deactivate all other plugins
2. Reactivate our plugin
3. Reactivate other plugins one by one to identify the conflict
4. Contact our support with the conflicting plugin name

Check 1: Verify Your License Key

• Log into your AddonLab account
• Navigate to License Keys
• Copy the license key exactly (no extra spaces)
• Ensure the license hasn't expired

Check 2: License Already in Use

Each license can only be activated on one domain at a time. If you see "License already activated":

• Log into your AddonLab account
• Deactivate the license from the previous domain
• Activate it on your current domain

Check 3: Server Connection Issues

Your server needs to connect to our licensing server. Verify:

• Your server allows outbound HTTPS connections
• Check with your host if they block external API calls
• Temporarily disable any firewall or security plugins

For Staging Sites

We understand developers need staging environments. Licenses can be activated on:

• One production domain
• Common staging domains (staging.*, dev.*, localhost, *.local are automatically allowed)

Step 1: Verify License Activation

Automatic updates require an active license. Check that:

• Your license is activated on the plugin settings page
• You see a green "Active" status
• Your license hasn't expired

Step 2: Force Update Check

1. Go to Dashboard → Updates
2. Click "Check Again" button
3. Wait 30 seconds and refresh the page

Step 3: Clear WordPress Transients

Add this code to your theme's functions.php temporarily:

delete_site_transient( 'update_plugins' );

Visit any admin page, then remove the code and check for updates again.

Step 4: Manual Update

As a last resort, you can update manually:

1. Download the latest version from your License Keys page
2. Deactivate the current plugin (don't delete it)
3. Upload and activate the new version
4. Your settings will be preserved

Quick Recovery Steps:

1. If you have a backup, restore to the previous version
2. Download the previous stable version from your account
3. Use FTP to delete the current plugin folder in /wp-content/plugins/
4. Upload and activate the previous version
5. Contact our support to report the issue

Clear Cache After Updates

After any plugin update, clear all caches:

• WordPress object cache
• Page caching plugins (WP Rocket, W3 Total Cache, etc.)
• CDN cache (Cloudflare, etc.)
• Browser cache (Ctrl+Shift+R or Cmd+Shift+R)

System Requirements

• WordPress: 6.0 or higher (latest version recommended)
• PHP: 7.4 or higher (8.0+ recommended)
• MySQL: 5.6 or higher / MariaDB 10.0 or higher
• Server: Apache or Nginx with mod_rewrite enabled

Conflict Detection Method

1. Document the Issue: Note exactly what's not working (error message, broken feature, etc.)
2. Deactivate All Plugins: Except our plugin(s) and the Base AddonLab Plugin
3. Test: Check if the issue persists. If it's resolved, you have a plugin conflict
4. Reactivate One by One: Turn on each plugin individually and test after each one
5. Identify Culprit: When the issue returns, you've found the conflicting plugin

Common Conflicting Plugin Types

• Caching plugins (WP Rocket, W3 Total Cache, WP Super Cache)
• Security plugins (Wordfence, Sucuri, iThemes Security)
• Optimization plugins (Autoptimize, Asset CleanUp)
• Page builders (Elementor, Divi, Visual Composer)
• Other plugins with similar functionality

Optimization Steps:

1. Enable Caching: Use a caching plugin like WP Rocket or W3 Total Cache
2. Optimize Database: Use WP-Optimize to clean up your database
3. Check Hosting: Ensure your hosting meets minimum requirements (shared hosting may struggle)
4. Update PHP: Newer PHP versions (8.0+) are significantly faster
5. Reduce Plugins: Deactivate unused plugins that may be conflicting

Measure Performance Impact:

Use Query Monitor plugin to identify slow queries:

1. Install Query Monitor plugin
2. Load a slow page
3. Check the Queries panel
4. Look for queries from our plugin
5. Send the data to our support for optimization

Step 1: Check Error Logs

Error logs contain the actual problem. Check these locations:

• /wp-content/debug.log (if WP_DEBUG is enabled)
• Your hosting control panel error logs (cPanel, Plesk, etc.)
• Server error logs (ask your host for location)

Step 2: Enable WordPress Debug Mode

Edit wp-config.php and add these lines before "That's all, stop editing!":

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

Now check /wp-content/debug.log for detailed error messages.

Common Causes:

• PHP Memory Limit: Increase to 256M in wp-config.php or php.ini
• Corrupted .htaccess: Rename .htaccess and regenerate permalinks
• File Permissions: Should be 644 for files, 755 for folders
• Server Resources: Contact host about resource limits

Quick Fixes:

1. Clear All Caches: Plugin cache, object cache, page cache, browser cache
2. Disable Security Plugins: Temporarily disable Wordfence, Sucuri, etc.
3. Check User Permissions: Ensure you're logged in as Administrator
4. Disable Browser Extensions: Ad blockers can interfere with AJAX saves
5. Try Different Browser: Rule out browser-specific issues

Check Database Permissions:

Your database user needs UPDATE privileges. Contact your host if unsure.

Browser Console Errors:

1. Press F12 to open browser developer tools
2. Go to Console tab
3. Try saving settings again
4. Look for red error messages
5. Send screenshot to our support

To Request a Refund:

1. Contact our support team
2. Provide your order number and reason for refund
3. We'll process within 5-7 business days

Allowed Domains (Automatically Excluded from Activation Count):

• localhost and *.local domains
• staging.* and dev.* subdomains
• *.test domains

Documentation Locations:

• Plugin Settings Page: Click "Documentation" tab in the plugin admin panel
• Your Account: Download PDF documentation from your License Keys page
• Installation Guide: Available on the Contact Us page
• Video Tutorials: Coming soon to our YouTube channel